PHOTOS → DESIGN → ESTIMATE → SURVEY
Know what happens next, from the first photograph to handover and aftercare.
Send us your photos
Take a few wide photographs or a short video, with views of the bath or shower, basin, toilet and doorway. Tell us what you would like to change and add rough dimensions if you have them. Label each room if you are renovating more than one bathroom.
Your photos and priorities give Gareth a useful starting point before arranging a survey.
We design your new bathroom
Gareth personally reviews your room and helps develop an initial layout and 3D design. We discuss the features you like and the practical improvements you need, including storage, lighting and shower space.
The initial design is a proposal to discuss and refine; the survey confirms the practical details.
See your initial estimate
Your initial estimate helps you decide whether to explore the project further. The room condition, layout changes, preparation and product choices all affect the final quotation.
An initial estimate is a guide. Your final proposal follows the survey and agreed product selections.
We survey and finalise everything
We survey the room to check measurements, services and the final scope. Review the design and product selections alongside your itemised proposal, with prices including VAT. Allowances, exclusions and agreed extras are identified.
Before installation, we discuss the expected programme, access and practical arrangements for your home.
We build your bathroom
Gareth coordinates the agreed preparation, plumbing, electrical work, waterproofing, tiling and fitting with the team. Use the portal to return to the agreed room details, check payment stages and send questions through Messages.
Temporary water interruptions and disruption are discussed as part of planning. Additional work is priced and agreed before it begins.
Handover & aftercare
We complete the finishing checks and explain care for your selected fittings and surfaces. Your customer portal remains a place to find aftercare, contact the team and raise snagging items.
Your renovation includes a 2-year labour warranty, alongside the applicable manufacturer warranties for your products.
CLEAR FROM THE START
Review each room’s details in the Luxe customer portal, with your quotation, payment stages and Messages together.
EXPLORE THE CUSTOMER PORTALStart by sending your photos and priorities. Gareth reviews these for the initial design and estimate. A survey then confirms the details before the final proposal.
Yes. Send photographs of each room and label them clearly. Each room keeps its own design and product selections, with the overall project and payment stages reflecting the agreed rooms.
The final proposal identifies products, quantities, installation work, allowances and exclusions, including VAT. Painting is excluded unless expressly agreed.
The programme depends on the scope, preparation, product availability and site conditions. Gareth discusses the expected sequence and practical arrangements before work begins.
Your agreed stage payments and payment details are shown in the quotation and portal. Contact Gareth if you have a question about a payment or invoice.
